Table of Contents
i. Acknowledgments 11
ii. Introduction 13
iii. What is NAFTA?
by John G. Mott 17
PART I: HOW TO GO INTERNATIONAL
1. The Ugly American 27
2. Vital Statistics 33
3. Meeting and Greeting 35
4. Names and Titles 37
5. Language and Body Language 39
6. On the Phone 45
7. Dining and Entertainment 49
8. Tipping 53
9. Dress 55
10. Gifts 57
11. Thank-You Notes 61
12. Punctuality and Pace 63
13. Strictly Business 65
14. Especially for Women 71
15. Health and Safety 73
16. Holidays and Festivals 77
17. The Ten Most Common International Gaffes 79
PART II: MEXICO
Map 86
18. Letter from Mexico 87
19. The Ten Commandments of Doing Business in Mexico 91
20. Mexico 93
PART III: CANADA
Map 142
21. Letter from Canada 143
22. The Ten Commandments of Doing Business in Canada 149
23. Canada 151
References 183
Index 185
I’d like to hear from you! 187